Privacy Policy

Privacy Policy

This document sets out the privacy policy (“Privacy Policy“) of IGEL Electric GmbH (“IGEL Electric“, “we“, “us” and “our“).

IGEL Electric GmbH
Hauert 12
44227 Dortmund
Federal Republic of Germany
Registered with Amtsgericht Dortmund
HRB 29135

Privacy Commitment

IGEL Electric is committed to protecting the privacy of all individuals in respect of whom we hold any personal data, regardless of whether those persons are customers, potential customers, business partners or otherwise and regardless of how we have come to possess the personal data.

Our Privacy Policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG), and other applicable European Union and German data protection laws.

IGEL Electric will ensure that all personal data that you submit to us, or which we collect, via various channels, including without limit via your interaction with our website, through written correspondence (including e-mail) is only used for the purposes set out in this policy and that it shall be held and stored safely and in compliance with the applicable laws.

Through this Privacy Policy we aim to inform you about the types of personal data that we collect from individuals, the purposes for which we use the information and the ways in which the information is handled.

IGEL Electric is the controller of all personal data that we collect, meaning that we determine the purposes and means of collecting and using the personal data. We also control who has access to all personal data that is under our control. Our contact details for the purposes of any correspondence relating to the Privacy Policy are as follows: contact@igelelectric.de

 What is Personal Data?

For the purpose of this Privacy Policy, “personal data” means any information of any kind relating to you personally and which can be connected to you either directly or indirectly by reference to other information. If information relating to you is anonymized so that we cannot connect you to personal data by any means, then it is not personal data. 

Business information is not personal data for the purposes of this privacy policy. We protect confidential business information in accordance with signed non-disclosure agreements, other applicable commercial agreements and our confidentiality policies. However, business related information that also relates to you, such as email addresses that may be used to identify or to target specific individuals, or personal profiles about you, your employers or employees, is personal data and we will protect that data in the same way that we protect all other forms of personal data in accordance with this privacy policy.

How We Collect Personal Data

We generally collect personal data from you in the following ways:

1. You may be required to complete a form on our website or landing pages in order to receive information and promotional material about products. The form will request personal data from you.  This is usually limited to first name, last name and email address or other appropriate contact details.
2. You may complete the contact form on our website, requesting us to make contact with you. This form also requires you to provide us with your name and email address and also a phone number and a message. Depending on the nature of your message, it might also include personal data about yourself or about somebody else. Please do not include in your message any personal data of any kind about any other person unless you have their express and fully informed written permission to do so. Please note that if we receive from you any personal data relating to somebody else, then we will inform you that we have received their personal data, specifying the type of personal data and the fact that we received that personal data from you.
3. You may provide us with personal data in your interactions with us through our social media pages, such as on Facebook, LinkedIn, Instagram and Google and others.
4. We may have exchanged personal data from you at a trade show, meeting or similar types of events.
5. When you order products from us, you will provide us with an address for delivery and details of credit cards or other relevant payment methods.
6. We obtain certain information when your web browser accesses our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times.  
7. You may have approached us directly by email or otherwise in connection with interest in our products or for business purposes and during the communications provided us with personal data.  

User Statistics

We collect statistical information regarding use of our website. This includes information about your browsing actions and patterns on the website, which we may use in order to provide you with a more personal experience. We also aggregate all statistical information regarding the browsing actions and patterns of all visitors to our website and this aggregated statistical information does not identify you.

How we Process your Personal data

“Processing” personal data means performing any operation or set of operations on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of the personal data.

The personal data that you provide to us or that we receive from other sources will be kept confidential. We will only hold, use and disclose your personal data in a manner that is fully compliant with applicable European Union and German data protection laws, including the GDPR, and in accordance with our legitimate business purposes. which include:

1. If you conduct or may conduct business with IGEL Electric then we will only use your personal data as is specifically required to communicate with you in connection with the relevant business. This might include:

• promoting new products and services to you
• responding to inquiries
• providing offers
• making introductions to other relevant persons
• advise you of news and industry updates
• advise you of events and promotions
• other relevant business correspondence
• delivering products you have ordered
• for our internal business purposes, developing new products, enhancing the website, improving our services, identifying usage trends and visiting patterns, determining the effectiveness of our promotions, evaluating third party performance and meeting contractual obligations
• administrative purposes, such as sending you important information regarding our website, changes to our terms of business or policies, or other administrative information.

• To provide you with services that you may have specifically ordered from our website or from any other form of communication. We will ensure that you only receive the services in connection with the specific form you completed or in connection with the specific approval that we received from you. On any occasion that we send to you a direct mail campaign communication that is addressed to an email address that is connected specifically to you (even if a work email address), then we will include with it an easy to identify process to opt out of receiving similar future communications (e.g. checking an appropriate opt out box).

• To release personal data to regulatory or law enforcement agencies, if we are required or permitted to do so.

We will not process your personal data for any other reason than those stated above, unless we first receive your express prior written consent or we are legally required to. The legal basis for processing your personal data is made up of one or more of the following reasons:

• Your consent.
• Providing our goods and services and conducting our business in the manner that we described above.
• Compliance with applicable laws, regulations or other legal process. If we process your personal data in order to comply with a law, regulation or other legal process, then we will notify you of this in writing.
• The processing is necessary for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected.

How we share your Personal data

Personal data that we collect is stored on third party servers that have been selected, among other reasons, based on their commitments to hold and protect the personal data from unauthorized access or transfer and that have provided commitments consistent with the GDPR and local privacy protection laws. Any personal data is stored on the servers under our own unique account to which no other party has access (according to Server Provider’s terms and conditions).

Different members of IGEL Electric personnel have different access rights to the personal data stored with the third-party servers, and different members of IGEL Electric personnel have different permissions for what they may and may not do with the personal data, including with whom they may share personal data. Access and permission for each IGEL Electric employee is set according to their responsibilities.  Additionally, all personnel who have any kind of access to the Server Provider account or who have any other means of accessing personal data are made fully aware of this Privacy Policy and are also trained in applicable data protection and GDPR requirements.

Where personal data is transferred outside the European Economic Area (EEA), IGEL Electric will ensure that appropriate safeguards are implemented in accordance with GDPR requirements, including the use of approved transfer mechanisms where applicable.

Except for storing the personal data on the third-party servers as explained above, our policy is not to share your personal data with any other party unless it is in line with this Privacy Policy and the applicable local laws and GDPR.

Whenever we share any personal data with third parties, we require that they contractually maintain adequate levels of protection and that any processing of personal data is restricted to the purposes set out in this Privacy Policy and that, where required, they also contractually agree to GDPR approved standard contractual clauses.

How long will we hold your information

To the extent permissible by applicable law, we will retain your personal data for such period plus 12 further months as is necessary to satisfy or to fulfill the following:

• the purposes for which that personal data was provided;
• an identifiable and ongoing business need, including record keeping;
• a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings;
• comply with any applicable law, regulation, legal process, including, without limitation, court orders and/or compulsory disclosures required by government authorities;
• fulfill legitimate interests of IGEL Electric that are not outweighed by your right to privacy.

Use of Cookies and Tracking Technology

We use cookies and similar technologies to ensure website functionality, improve user experience, analyze website performance, and measure the effectiveness of our marketing activities where applicable.

Analytics and marketing technologies are used only where required consent has been obtained.

Our website uses Google Analytics 4 (GA4) and the LinkedIn Insight Tag to help us understand website usage, improve website performance, and evaluate the effectiveness of our marketing activities.

For further information regarding cookies, Google Analytics 4 (GA4), the LinkedIn Insight Tag, and your cookie preferences, please refer to our Cookie Policy:

Cookie Policy

You may continue to use our website if you choose to disable non-essential cookies, although certain website functions may not operate as intended.

Security

We have put in place reasonable administrative, organizational and technical safeguards and security measures to protect personal data from unauthorized access, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures and update them when we deem it to be required. However, no measures can provide an absolute guarantee against unauthorized access.

You should understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our website or sent to us by email via third party networks. Once we have received your information, we will use the procedures and security features described above to reduce the possibility of unauthorized access.

Your Rights in Connection with Your Personal Data Held by Us.

You have certain rights in relation to personal data about you that we hold. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on any request with respect to exercising any rights. To exercise any of your rights under applicable data protection laws, please contact us at contact@igelelectric.de

Right of Access

You have the right at any time to ask us for a copy of the personal data about you that we hold.   Applicable law and the GDPR provide certain instances where we may refuse your request for a copy of your personal data, or certain parts of the personal data that we hold. If we refuse your request or any element of it, we will provide you with our written reasons for doing so as soon as possible.

Right of Correction or Completion

If personal data we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed.

Right of Erasure

You have the right to request that personal data we hold about you is erased if:

• your personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
• you wish to withdraw your consent on which the processing of your personal data was based and there is no other basis justifying such processing;
• you consider and can establish that your personal data has been unlawfully processed; or
• your personal data must be deleted in accordance with a legal obligation.

Right to object to or restrict processing

You have the right to object to our processing of your personal data, and you also have the right to object to use of your personal data for direct marketing purposes.

Data Portability

You have a right to receive any personal data that we hold about you in a structured, commonly used and machine-readable format, provided that:

• The personal data is data that you have provided to us previously; and
• The personal data is processed by us using automated means.

Please note that if you are requesting the personal data to be transferred to a third party’s system, we cannot guarantee technical compatibility with that system.

Consent

To the extent that we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

Complaints

If you are unhappy about our use of your personal data, please contact us and provide details of your concerns. We will make every reasonable effort to resolve the issue.

If you are based in the European Union, you also have the right to lodge a complaint with a competent data protection supervisory authority in Germany or in the EU Member State of your habitual residence.

Third-Party Websites

Please note that clicking on links and banner advertisements on our website may result in your browser accessing a third-party website where privacy practices may differ from those described in this Privacy Policy. IGEL Electric is not responsible for the privacy practices or content of third-party websites and we encourage you to review their privacy policies before providing any personal data.

Changes to our Privacy Policy

This Privacy Policy can be changed by IGEL Electric at any time. If we change our Privacy Policy in the future, we will advise you of material changes or updates by email. For less substantive changes, we will simply publish the revised policy on our website. You are therefore encouraged to review our Privacy Policy from time to ensure that you remain updated.

Further Information on Data Protection and Personal Privacy

If you have any enquiries or would like to contact us regarding our processing of your personal data, including the exercise of your rights described in this Privacy Policy, please contact us at: contact@igelelectric.de

When you contact us, we may ask you to verify your identity.

Effective Date: August 2026